Troubleshooting MLB.TV

Subscribers to MLB.TV premium service have been utterly disgusted with the lousy streaming video feeds of MLB games. Things have gotten outright nasty on their support forum. The inundation of complaints may have caused the support forum's moderator to quit. An advertisement in NY's Craigslist offers the chance to work as an MLB.TV moderator. There's quite a bit about the qualifications needed for potential candidates, but nowhere in the ad does it say that you need to deal with extremely pissed off people who just paid over $100 and can't watch any games without problems.

Responsibilities:
• Answering questions about the services available to MLB.TV subscribers.
• Troubleshooting MLB.TV and Gameday Audio.
• Giving real time technical instructions on how to use all of the features of MLB.TV.
• Escalate site problems to the proper contacts
• Reports summarizing the amount of activity on the forum, key topics, and unresolved issues.